Troubleshooting

These are the most common problems and solutions encountered during the installation process.

»»	I don't hear a dial tone. What should I do?

I don’t hear a dial tone. You will only get dial tone from your YUP DPA (Digital Phone Adapter) if:

Also, make sure your phone is hooked up to a power supply, and be sure it is disconnected from the wall jacks that traditional phone companies use. If not, the DPA will not connect to the YUP service and you will not get a dial tone.

»»	What is the cause of echo and is there anyway to eliminate this problem?

On VoIP calls, such as the YUP service, an echo occurs when there is unusual congestion in the network. This may be a temporary issue with your ISP, or on your local network (like when another user is downloading a video while you are on a call). Check with your ISP if echoes occur frequently.

»»	What is the cause of static on the line?

Static or buzzing noises on your line can only occur on the analog side of your connection. This consists of your telephone handset and phone patch cable (RJ-11 cable). To eliminate static, one of the solutions is to try a different telephone cable and/or telephone handset.

If you have a cordless telephone, it can generate static due to a weak signal between the base of the telephone and your handset. Old or dead batteries in your handset can also cause static, or maybe the cordless handset is too far from the base station. If you use a wireless router, try moving it away from the YUP DPA as each wireless device may interfere with each other.

»»	All of a sudden I am unable to receive any inbound calls. What is the cause?

If you had a previously functioning YUP DPA and suddenly are unable to receive calls, please check the following: